Products subject to the right to make a claim must be submitted for review immediately upon discovery of the defect, must be clean and with appropriate documents and a description of the defect, or a designated defect location.


Contact us by phone. We will be pleased to advise you with the simplest complaint procedure.

Send the product to the company's registered office. The shipment is paid by the buyer. Contact us when you know when and where we can pick up your shipment. The shipment must be complete (including accessories and all documentation) and in the condition you received it on delivery. Include proof of purchase and letter of claim description. Please always use wrapping paper or cardboard so that the original packaging cannot be stuck, labeled or otherwise damaged during transportation. Do not send the goods on delivery, in which case the goods will not be taken over. We recommend that you insure the goods.

The goods must be properly packed for transportation so as not to cause any further damage.

If the claim is accepted, the defective goods will be replaced or the purchase price will be refunded.

All documents received by the purchaser with the goods must be enclosed with the goods, such as a receipt, a certificate of guarantee and others.

The Seller does not assume any liability for damage resulting from the operation of the products, performance and damage resulting from improper use of the products, as well as damage caused by external events and incorrect handling. Defects of this origin are not covered by the warranty.

For hygienic reasons, the goods are accepted only properly cleaned.

If the manufacturer provides a longer warranty, it is listed on the catalog.

You will be informed about the result of the complaint by e-mail or by a letter attached to the claimed goods. As with the delivery of the order, you will be informed about the package delivery and delivery date. Contact details of the seller: address for RETURN Own company ČR, 1. maje 436, Loděnice u Berouna, e-mail address, phone +420 777 489 015.